Refund and Returns Policy
Overview
We stand behind everything we sell at DigiKoala. If something isn’t right with your order, we’ll fix it, simple as that.
Returns
Returns are accepted if your item arrives damaged, or not as described. To be eligible for a return, please contact us within 30 days of receiving your order.
To start a return, email us at info@digikoala.com.au with your order number and a photo of the issue.
Who pays for return shipping?
The buyer is responsible for return postage costs. We recommend using a tracked service as we cannot guarantee receipt of untracked returns.
Refunds
Once we receive your returned item and confirm the fault, we will process your refund to your original payment method. Please allow 3–5 business days for the refund to appear depending on your bank or PayPal.
Exchanges
If your item arrives damaged we are happy to send a replacement instead of a refund. Just let us know your preference when you contact us.
Non-returnable items
We do not accept returns for change of mind. Please choose carefully.
Contact
For any questions about your order email us at info@digikoala.com.au. We respond fast.